Apartment living isn't always easy; close proximity, neighbors who sometimes try your patience, and things that need to be fixed, or
replaced, and having to go through channels to get that accomplished,
can be frustrating. I myself, have lived here at the Rancho Cucamonga
location for nearly a decade, and I like it very much. Close to shopping and restaurants, with gorgeous mountain views, this place is beautiful. I'm writing now, because I want to give a shout-out to two people in, particular; Angelene, the manager, and Carol, the assistant manager. I have be fighting a battle to get my carpeting replaced, for nearly five years, even before they got here. It wasn't new when I moved in, and over time, it became quite problematic. I was down in the office, complaining about it, almost on a weekly basis, not really understanding that there are budgets to be considered, and priorities that superseded my complaining. These two women, were patient and understanding, even when listening to me ranting about the same thing, over and over. But they really went to bat for me, taking pictures of the carpet and forwarding them to their superiors. I am happy to say, that because they persisted on my behalf, today, new carpeting has been installed, and it is beautiful. I am ecstatic and grateful that these two were in my corner, and followed through, as they did. I just renewed my lease, and was happy to do so. My thanks to the management team, here.
Lugene Haynes
